Frequently Asked Questions

Jade Empire: SE - In-game Issues

Provides solutions to common issues while playing Jade Empire: Special Edition.

Recent Updates: (21 Mar 2007)

1.01	How do I create a Jade Empire Configuration Utility report for Jade Empire: Special Edition?
1.02	Known issues for all distributions of Jade Empire: Special Edition:
1.03	When I click play from the Jade Empire launcher the menu dissapears and the mouse won't move into the bottom right quadrent of the screen.
1.04	Unable to load saved games or start a new game when running Jade Empire: SE on Windows Vista.

Please select a question:

1.01	How do I create a Jade Empire Configuration Utility report for Jade Empire: Special Edition?
1.02	Known issues for all distributions of Jade Empire: Special Edition:
1.03	When I click play from the Jade Empire launcher the menu dissapears and the mouse won't move into the bottom right quadrent of the screen.
1.04	Unable to load saved games or start a new game when running Jade Empire: SE on Windows Vista.

1.01: How do I create a Jade Empire Configuration Utility report for Jade Empire: Special Edition? (Back to Top)

Use the following steps to create the Jade Empire Configuration report:

Launch “JadeEmpireConfig.exe” which is located in the root of your “Jade Empire: Special Edition” installation directory D:\Jade Empire\

Click “File” and then “Save Report”.

Browse to a location on your PC that you will be able to find later. (i.e. your Windows XP desktop) and click “Save”.

After saving the report click “File” and then “Exit”.

You are now able to include your "JadeEmpireConfigReport.xml" report as an attachment in support correspondence.

1.02: Known issues for all distributions of Jade Empire: Special Edition: (Back to Top)

Current known issues with Jade Empire: SE

Jade Empire will allow players with ATI cards to set the game to widescreen. This is not recommended unless you have a widescreen monitor.

There may be some graphical corruption with some ATI cards when Anti-Aliasing is turned on.

Programs that change program focus, such as Microsoft Instant Messenger, can cause the game to minimize. In some places like movies, loading screens, and the mini-game flyer mission, this can cause problems. If you experience such problems, save the game, and restart Jade Empire PC.

On minimum requirement systems the frame-rate may drop in areas with many opponents, using magic, while the user is in focus mode. If this occurs, turning the resolution down may fix the problem.

Very rarely the camera may point straight down. Saving and loading your game should resolve this (you may have to try this more then once).

Commands bound to toggle buttons or switches on gamepads may cause conflicts with keyboard commands. If you run into this rebind the command from that button or swtich.

Controller Issues:

The following issue may occur during the opening tutorial. If you have a controller plugged into your system but you are playing Jade Empire PC with your keyboard and mouse it is possible for you to see prompts for your controller instead of for the keyboard and mouse. This is because some controllers, Logitech Wingman is an example, can be constantly sending input to the game on one of it's slider or analog controls and this can trick the game into thinking you are using that controller. If you center all controls this issue may go away. The best solution is to only have the controller plugged in if you are planning to play the game using it.

1.03: When I click play from the Jade Empire launcher the menu dissapears and the mouse won't move into the bottom right quadrent of the screen. (Back to Top)

Go into [Jade Empire Install Path]\JadeEmpire.ini and ensure that "RefreshRate=60" is set properly. Make the change if required and then save and exit.

1.04: Unable to load saved games or start a new game when running Jade Empire: SE on Windows Vista. (Back to Top)

To solve this problem right-click on the Jade Empire icon and choose "Run as Administrator".