Frequently Asked Questions

Help and Support FAQ Home

Returns

Frequently asked questions regarding the BioWare Store's return policy and procedures.

Please select a question:

1.01: Can I return a purchased BioWare Premium Neverwinter Nights module? (Back to Top)

At its discretion, BioWare shall provide refunds for unused digital products purchased at The Store. This policy does not extend to gift certificates for digital products.

Except as specifically provided in the license, BioWare Corp. does not accept refunds or returns on used digital products purchased at The Store in whole or in part for any reason including, without limitation, interruption or unavailability of any or all of BioWare’s Internet Services. You are liable for all charges posted to your credit card account. As the customer you must:

1. Ensure that you meet the software requirements for Digital Products licensed from The Store including but not limited to owning any related products etc.
2. Ensure that you meet the computer requirements for Digital Products including but not limited to video cards, drivers, operating systems etc.
3. Ensure that you have access to an active Internet connection if required by the product.

1.02: Where can I view the BioWare Store Returns Policy? (Back to Top)

The BioWare Store returns policy can be viewed here: http://store.bioware.com/legal/store_policy.html#2.0

1.03: Can I return BioWare Merchandise? (Back to Top)

Customer satisfaction is very important to BioWare, and if you are not satisfied with your BioWare Merchandise any time in the first 14 days you may return it for a refund provided it is in As New condition.

1.04: How do I return BioWare Merchandise? (Back to Top)

In the event that you are not totally satisfied with your purchase you may return your product provided it is in "As New" condition any time within 14 days of receipt. Adhering to the following instructions will ensure maximum efficiency in processing your return.

• Please e-mail the following information to BioWare Store Support storesupport@bioware.com use the subject line "Merchandise Return Request".
• BioWare Store Username:
• Customer name:
• Contact phone number:
• Receipt number:
• Product in question (Please include sizing and color information if applicable):
• Complete description of problem, defect or damage:

• Once this information has been received, and the return approved. It is the customer's responsibility to ship the item(s) in question back to the point of purchase where it will be inspected before the return is fully processed.

(Note: Clicking on the above email address will launch your default e-mail client and insert a pre-populated form and subject line.)

1.05: How do I exchange BioWare Merchandise that was damaged in shipping? (Back to Top)

BioWare makes every reasonable effort to ensure your product arrives safe and undamaged. However in the event your BioWare merchandise arrives in less than satisfactory condition please contact BioWare Store Support within 14 days of receipt of the damaged merchandise. Adhering to the following instructions will ensure maximum efficiency in processing your exchange.

• Please e-mail the following information to BioWare Store Support storesupport@bioware.com use the subject line "Damaged/Defective Merchandise Exchange Request".
• BioWare Store Username:
• Customer name:
• Contact phone number:
• Receipt number:
• Product in question (Please include sizing and color information if applicable):
• Complete description of problem, defect or damage:

• Once this information has been received, and the return approved. It is the customer's responsibility to ship the item(s) in question back to the point of purchase where it will be inspected before the return is fully processed.

(Note: Clicking on the above email address will launch your default e-mail client and insert a pre-populated form and subject line.)